IVR based Data Collection

Over the years, Riddhi has gained experience on successful project implementation based on Interactive Voice Response System (IVRS) with PRI / GSM Gateway integration.

In telecommunication, IVRS allows respondents to interact with a computer system via a telephone keypad. IVR system can respond with pre-recorded audio and guides respondents on how to interact, after which the respondents can provide their inputs by following the IVR dialogue.

Advantages of IVR based data collection:

• Works on any basic phone (no smart phone required)
• Calls can be made in local language (literacy level of the data provider is not a barrier)
• Missed call and call-back facility (implying zero cost to respondents)
• Real time data accessibility through the web portal by the administrators
• Post call SMS based feedback

Riddhi has in-house expertise on efficacious implementation of IVR based data collection project. For example, Riddhi has worked with UNICEF ICO (India Country Office) in EduTrac Project, an innovative real-time monitoring system for educational indicators, was implemented in Assam, Chhattisgarh, Karnataka and Madhya Pradesh. It led to systematic monitoring of students’ attendance through the Interactive Voice Response system, midday meal programme and the availability and reach of incentives. Consequently, district administrators were able to take timely actions to support RTE implementation, especially with regard to teacher and student attendance and resource allocation. The Chhattisgarh government scaled up this initiative to cover the entire state with the support of monitoring officers; and the other states adapted this technology in their existing monitoring system. https://www.unicef.org/about/annualreport/files/India_2016_COAR.pdf